Customer Care Manager

Join Jj Suriya Tex as a Customer Care Manager in Thirumuruganpoondi, Tiruppur. You can earn up to ₹25,000/month. The team is filling 2 vacancies. Freshers can apply.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Sales | Marketing | Languages : Tamil, English

Compensation

The salary for this role is ₹15,000 – ₹25,000 per month.

Eligibility

• Freshers are welcome to apply
• Education: Graduate
• Good knowledge of English, Marketing, Sales and Tamil
• Basic English
• Freshers can apply
• Type: Sales
• Marketing
• Languages: Tamil, English
• Someone polite and calm under pressure

What you will do

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.

Position details

• Work location: Thirumuruganpoondi, Tiruppur, Tamil Nadu
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Jj Suriya Tex.