Team Leader

JK International is hiring a Team Leader in Shahganj, Agra. Salary is up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.Anybody From Footwear Can Apply. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Your responsibilities

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are calm under pressure and polite

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Position details

• Work location: Shahganj, Agra, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Shift: 10:00 AM - 8:00 PM | Monday to Saturday
• Work mode: On-site

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