Telecalling Team Leader

Jobistiq Manpower Private Limited wants to bring on a Telecalling Team Leader for its C-12, Block Yamuna Vihar, Delhi team. You can earn up to ₹15,000/month. 4 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Day-to-day work

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• You'll log every interaction and its outcome in the support system.

Salary

Compensation: ₹12,000 – ₹15,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Verbal communication, CRM tools, Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.

Quick facts

• Job location: C-12, Block Yamuna Vihar, Delhi, Delhi
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Sunday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Jobistiq Manpower Private Limited reviews applications regularly.