Telecalling Team Leader

Jobistiq Manpower Private Limited wants to bring on a Telecalling Team Leader for its Dilshad Garden, Delhi team. 4 candidates will be hired for this role. The pay goes up to ₹15,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, CRM tools, Verbal communication and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.

Salary

Salary: ₹13,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Work location: Dilshad Garden, Delhi, Delhi
• Work mode: Office-based
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 9:00 AM - 9:00 PM | Monday to Saturday
• Vacancies: 4

If this job suits you, apply now — shortlisted candidates will be contacted by Jobistiq Manpower Private Limited.