Phonepe Non Voice Process Blended P...

Jockey Inc is looking for a Phonepe Non Voice Process Blended P... to join its team in Sector 21 - Gurgaon, Delhi. 30 candidates will be hired for this role. Salary is up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound, International | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, English

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Inbound, International, Kannada, Malayalam and Marathi
• Good English
• Freshers can apply
• Type: Inbound, International
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, English
• You are polite and customer-first

Key responsibilities

As a Phonepe Non Voice Process Blended P..., your work will include:

• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Salary and benefits

Compensation: ₹18,000 – ₹25,000 per month.

Job at a glance

• Job location: Sector 21 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Jockey Inc.