Customer Relationship Management (C...

A new Customer Relationship Management (C... role is open at JRB Engineering, Maya Puri, Delhi. Salary is up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

Skills and qualifications

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Hindi, Sales
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• You are polite and customer-first

What you get

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.

Quick facts

• Job location: Maya Puri, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

Apply today and take the next step in your career with JRB Engineering.