Email Support Executive

Jsd Innovations Private Limited has an opening for an Email Support Executive based in Dwarka Sector 13, Delhi. There are 2 open positions. You can earn up to ₹45,000/month.

Note from the employer

Job Profile: Email Support Executive Position Overview: An Email Support Executive Is Responsible For Providing Efficient And Timely Support To Customers And Clients Through Email Communication. The Primary Objective Is To Address Inquiries, Resolve Issues, And Ensure Customer Satisfaction By Delivering Clear And Concise Responses Via Email. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

Salary: ₹15,000 – ₹45,000 per month, based on skills and experience.

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, calm under pressure attitude

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.

Job details

• Work location: Dwarka Sector 13, Delhi, Delhi
• Job type: Full time
• Work mode: On-site
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Jsd Innovations Private Limited reviews applications regularly.