Telecaller

Juniors Gurukul wants to bring on a Telecaller for its Punaichak, Patna team. Salary is up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

What you will do

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

What you get

Salary: ₹10,000 – ₹11,000 per month, based on skills and experience.

What we are looking for

• 2+ years of experience in a similar role
• Tenth Pass or equivalent
• Comfortable with Verbal communication, CRM tools, Hindi and English, Typing speed
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are customer-first and polite

Job details

• Location: Punaichak, Patna, Bihar
• Vacancies: 1
• Work type: Work from office
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Juniors Gurukul reviews applications regularly.