Operation Manager

A new Operation Manager role is open at Jyotirlinng Enginering And Projects India Pvt Ltd, Katraj, Pune. The pay goes up to ₹35,000/month. There are 2 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Skills Needed : Email, Computer | MS Power Point

Pay and perks

Compensation: ₹25,000 – ₹35,000 per month.

Candidate profile

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Computer, Email and Ms Power Point
• Good English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Email, Computer
• MS Power Point
• A calm under pressure, patient attitude

What the job involves

In this role, you will:

• You'll escalate complex cases to the right team within the SLA.
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.

Position details

• Job location: Katraj, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2

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