Tsm / Team Leader

K. S. S. Trading Co. is hiring a Tsm / Team Leader in Saharanpur. There are 20 open positions. You can earn up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Salary

The salary for this role is ₹10,000 – ₹20,000 per month.

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Hindi and English, Typing speed, Active listening and Complaint handling
• Basic English
• Freshers can apply

Job details

• Job location: Saharanpur, Uttar Pradesh
• Work mode: On-site
• Vacancies: 20
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to K. S. S. Trading Co. today.