Field Officer

K9 Security Solutions wants to bring on a Field Officer for its Matigara, Siliguri team. The pay goes up to ₹20,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Bengali, English, Hindi

Pay and perks

The salary for this role is ₹19,000 – ₹20,000 per month.

Roles and responsibilities

Your main tasks will be to:

• You will escalate complex cases to the right team within the SLA.
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Hindi, Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Bengali, English, Hindi
• You are polite and customer-first

Quick facts

• Work location: Matigara, Siliguri, West Bengal
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — K9 Security Solutions reviews applications regularly.