Telecaller

Kabby Cab is looking for a Telecaller to join its team in Sector-5, Panchkula. Salary is up to ₹11,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹10,000 – ₹11,000 per month.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Complaint handling, CRM tools, Hindi and English and Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

What the job involves

• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Sector-5, Panchkula, Haryana
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1

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