Tele Caller

Start your next role as a Tele Caller with Kalam Academy in Gandhi Nagar, Ranchi. The pay goes up to ₹12,000/month. 3 candidates will be hired for this role.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Hindi and English, Typing speed and Verbal communication
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and patient

Pay and perks

The salary for this role is ₹10,000 – ₹12,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Gandhi Nagar, Ranchi, Jharkhand
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 3

Apply today and take the next step in your career with Kalam Academy.