Centre Operations Manager

Join Kantech Solutions Pvt Ltd as a Centre Operations Manager in Nayapalli, Bhubaneswar. The pay goes up to ₹30,000/month.

In the employer’s words

We Are Looking For An Experienced Centre Head To Manage The Overall Operations Of Our Bhubaneswar Center. The Candidate Will Be Responsible For Handling Bpo Telecalling, Field Collection, Team Leaders, And Support Teams, Ensuring Target Achievement, Productivity, Quality, And Operational Efficiency. The Role Includes Team Management, Performance. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with English, Hindi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A customer-first, polite attitude

Roles and responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.

Salary and benefits

You will be paid ₹25,000 – ₹30,000 per month.

Position details

• Work location: Nayapalli, Bhubaneswar, Odisha
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

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