Field Collection Executive

Kantech Solutions Pvt Ltd wants to bring on a Field Collection Executive for its B. B. D. Bag Dalhousie Square, Kolkata team. 2 candidates will be hired for this role. The pay goes up to ₹15,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Your responsibilities

As a Field Collection Executive, your work will include:

• You'll handle inbound and outbound customer calls, chats or emails.
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Skills: Complaint handling, Typing speed, Active listening, CRM tools
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.

Pay and perks

The salary for this role is ₹12,000 – ₹15,000 per month.

Quick facts

• Work location: B. B. D. Bag Dalhousie Square, Kolkata, West Bengal
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2

Ready to start? Upload your resume and apply to Kantech Solutions Pvt Ltd today.