Team Leader

Start your next role as a Team Leader with Kantech Solutions Pvt Ltd in Christian Basti, Guwahati. You can earn up to ₹20,000/month.

Note from the employer

The Team Leader Is Responsible For Managing A Team Of Customer Service Representatives Or Sales Executives To Meet Operational Kpis, Ensure High Customer Satisfaction, And Maintain Compliance With Company Policies. This Role Involves Direct Supervision, Performance Coaching, And Managing Daily Call/Chat Operations. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English
• You are calm under pressure and polite

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Salary and benefits

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Job details

• Location: Christian Basti, Guwahati, Assam
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 1

Click Apply to send your profile to Kantech Solutions Pvt Ltd. It takes less than a minute.