Service Advisor

Kanupriya Vashist (Vashist Consultancy) is looking for a Service Advisor to join its team in Mohali. You can earn up to ₹25,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What you will do

As a Service Advisor, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone customer-first and calm under pressure

Pay and perks

The salary for this role is ₹20,000 – ₹25,000 per month.

Job details

• Job location: Mohali, Punjab
• Employment type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

Ready to start? Upload your resume and apply to Kanupriya Vashist (Vashist Consultancy) today.