Telecaller

Kapsystem is hiring a Telecaller in Jayanagar, Bengaluru. Salary is up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.

Compensation

Compensation: ₹15,000 – ₹18,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Verbal communication, CRM tools, Hindi and English and Active listening
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Position details

• Location: Jayanagar, Bengaluru, Karnataka
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

Click Apply to send your profile to Kapsystem. It takes less than a minute.