Customer Service & Support Executiv...

Karadani Engineering Pvt Ltd wants to bring on a Customer Service & Support Executiv... for its Nikol, Ahmedabad team. Salary is up to ₹25,000/month.

In the employer’s words

Hiring Male Post-Sales Customer Support Executive With 2 Years Exp. Role: Handle Client Relations From Sales Closing To Onsite Installation & Warranty, Dispatch Service Persons, And Resolve Technical Issues. Sales Team Will Remain Free For New Orders. Salary Negotiable As Per Candidate Experience. More Than 2 Years Experience Compulsory. | Type : Domestic, International | Languages : Gujarati, Hindi, English

Salary

Compensation: ₹20,000 – ₹25,000 per month.

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: Domestic, English, Gujarati, Hindi, International
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, International
• Languages: Gujarati, Hindi, English

Key responsibilities

• Log every interaction and its outcome in the support system.
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Job details

• Location: Nikol, Ahmedabad, Gujarat
• Openings: 1
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:00 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

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