Telecaller

A new Telecaller role is open at Kaya Kalp Co., Ashram road, Ahmedabad. Freshers can apply. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• You'll meet quality, call-handling and satisfaction targets.

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

What we are looking for

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Comfortable with Verbal communication, CRM tools, Complaint handling, Hindi and English
• Basic English
• Freshers can apply

Quick facts

• Work location: Ashram road, Ahmedabad, Gujarat
• Vacancies: 1
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Kaya Kalp Co..