Telecaller

KCA Academy is looking for a Telecaller to join its team in Ramdaspeth, Nagpur. The pay goes up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Active listening, Typing speed, Verbal communication, CRM tools
• No English required
• 1 - 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

Your responsibilities

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.

Pay and perks

You will be paid ₹10,000 – ₹12,000 per month.

Position details

• Job location: Ramdaspeth, Nagpur, Maharashtra
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office

Apply today and take the next step in your career with KCA Academy.