Customer Relationship Management (C...

Kenil Management Services Pvt Ltd is hiring a Customer Relationship Management (C... in Bhatar, Surat. The pay goes up to ₹25,000/month. The team is filling 2 vacancies.

In the employer’s words

Handle Customer Queries, Complaints, And Coordination.Maintain Customer Data And Crm Records Oordinate With Sales, Logistics, And Other Departments.Follow Up With Existing And Potential Clients. More Than 2 Years Experience Compulsory. | Languages : English, Hindi, Gujarati

Day-to-day work

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Gujarati, Hindi
• Female Only
• No English required
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi, Gujarati
• Someone calm under pressure and patient

Pay and perks

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Job details

• Job location: Bhatar, Surat, Gujarat
• Job type: Full time
• Interview: 10:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Kenil Management Services Pvt Ltd today.