Customer Care Associate /Ecommerce

Start your next role as a Customer Care Associate /Ecommerce with Kenovate Solutions in Sector 62 - Noida, Delhi. 2 candidates will be hired for this role. The pay goes up to ₹40,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

What you get

You will be paid ₹25,000 – ₹40,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, International
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• You are calm under pressure and patient

Day-to-day work

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.

Quick facts

• Work location: Sector 62 - Noida, Delhi, Delhi
• Employment type: Full time
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Kenovate Solutions.