Telecaller

Ketnna Tours And Travels wants to bring on a Telecaller for its Tamando, Bhubaneswar team. Great for first-time job seekers. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

You will be paid ₹12,000 per month.

Requirements

• Open to freshers
• Education: Tenth Pass
• Comfortable with Active listening, Hindi and English, Complaint handling, CRM tools
• Basic English
• Freshers can apply
• Someone customer-first and patient

Your responsibilities

As a Telecaller, your work will include:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job details

• Job location: Tamando, Bhubaneswar, Odisha
• Openings: 1
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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