Bpo Call Auditor

Key Carrier Management Service Private Limited has an opening for a Bpo Call Auditor based in Shela, Ahmedabad. You can earn up to ₹25,000/month. There are 2 open positions.

In the employer’s words

Listen To And Audit Calls To Assess Quality, Adherence To Scripts, Compliance, And Customer Handling. Identify Process Gaps And Areas For Improvement.Share Detailed And Constructive Feedback With Agents And Team Leaders.Maintain Qa Scorecards And Performance Trackers.Deliver Refresher Training Sessions And Upskill Existing Staff As Needed. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Gujarati, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English

Job details

• Work location: Shela, Ahmedabad, Gujarat
• Vacancies: 2
• Employment type: Full time
• Timings: 10:00 AM - 7:30 PM | Monday to Saturday
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Key Carrier Management Service Private Limited reviews applications regularly.