Bpo Team Leader

Start your next role as a Bpo Team Leader with Key Carrier Management Service Private Limited in Shela, Ahmedabad. There are 2 open positions. The pay goes up to ₹35,000/month.

Note from the employer

Lead And Manage The Pre-Sales Team To Drive Lead Conversion And Targets. Handle Inbound/Outbound Calls, Follow-Ups, Performance Tracking, Mis Reporting, Crm Compliance, And Coordination With Sales & Marketing. Requires Strong Leadership And Real Estate Pre-Sales Experience. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• You'll resolve queries and complaints with patience and accuracy.

Salary and benefits

Compensation: ₹25,000 – ₹35,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Gujarati, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• You are calm under pressure and patient

Job at a glance

• Job location: Shela, Ahmedabad, Gujarat
• Working hours: 10:00 AM - 7:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2

Apply today and take the next step in your career with Key Carrier Management Service Private Limited.