Team Leader

Kfs has an opening for a Team Leader based in Sector 63 - Noida, Delhi. There are 2 open positions. Freshers can apply. Salary is up to ₹35,000/month.

Employer’s description

Research And Identify New Client Opportunities In The Market.Build Strong, Professional Relationships With Clients Through Regular Communication.Promote Product And Service Offerings That Align With Customer Needs.Collaborate With Internal Teams To Ensure Seamless Delivery Of Services.Handle Customer Calls Professionally And Efficiently. Type : Sales, Domestic | Languages : Hindi, English

Roles and responsibilities

• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Skills: Domestic, English, Hindi, Sales
• Good English
• Freshers can apply
• Type: Sales, Domestic
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

What you get

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Job details

• Location: Sector 63 - Noida, Delhi, Delhi
• Employment type: Full time
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Kfs reviews applications regularly.