Telecaller

Looking for a Telecaller role in Chatrapati Nagar, Nagpur? Kiran Academy is hiring now. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Day-to-day work

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Active listening, Verbal communication, Typing speed, CRM tools
• No English required
• 1 - 2 Years Experience Compulsory.
• A customer-first, calm under pressure attitude

Compensation

The salary for this role is ₹10,000 – ₹15,000 per month.

Position details

• Location: Chatrapati Nagar, Nagpur, Maharashtra
• Vacancies: 1
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Kiran Academy today.