Customer Care Manager

Join Kiran Motors Limited as a Customer Care Manager in Chhani, Vadodara. Salary is up to ₹27,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.Handle Customer Complaints And Close Timely And Get Satisfaction Note From Customer. 1 - 2 Years Experience Compulsory.

Pay and perks

You will be paid ₹20,000 – ₹27,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Complaint handling, CRM tools, Verbal communication and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, polite attitude

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Chhani, Vadodara, Gujarat
• Openings: 1
• Timings: 9:30 AM - 67:00 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Kiran Motors Limited.