Senior Tele Caller

Km Metal wants to bring on a Senior Tele Caller for its Aramghar, Hyderabad team. You can earn up to ₹25,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Pay and perks

The salary for this role is ₹15,000 – ₹25,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, CRM tools and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

Job details

• Work location: Aramghar, Hyderabad, Telangana
• Employment type: Full time
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Km Metal reviews applications regularly.