Senior Customer Support Officer

Kochar Infotech Limited is looking for a Senior Customer Support Officer to join its team in Vadsar, Vadodara. The pay goes up to ₹18,000/month. There are 30 open positions.

Note from the employer

We Are Hiring For Voice Process For One Of Our Fintech Businesses. The Candidate Will Assist The Customer Over The Call/Email. Work Mode: Work From Office Timing: Rotational Shift & Week Off. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

What the job involves

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Domestic, English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• Someone calm under pressure and patient

What you get

Compensation: ₹17,500 – ₹18,000 per month.

Position details

• Work location: Vadsar, Vadodara, Gujarat
• Employment type: Full time
• Openings: 30
• Work mode: On-site
• Shift: Rotational Shift & Rotational Week off
• Interview: 10:00 AM - 7:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Kochar Infotech Limited reviews applications regularly.