Team Leader

Kokan kala va shikshan vikas sanstha is looking for a Team Leader to join its team in Bibwewadi, Pune. The team is filling 6 vacancies. Salary is up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Domestic | Languages : Marathi, Hindi, English

Salary

The salary for this role is ₹16,000 – ₹20,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi, Marathi, Outbound and Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Domestic
• Languages: Marathi, Hindi, English
• Someone polite and patient

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Bibwewadi, Pune, Maharashtra
• Openings: 6
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Kokan kala va shikshan vikas sanstha reviews applications regularly.