Operation Executive

Start your next role as an Operation Executive with Kokokiwi Technologies Llp in Gangapur Road, Nashik. The pay goes up to ₹25,000/month.

In the employer’s words

Preferred Experience:Experience In App-Based Logistics Or Mobility Companies Such As Porter, Borzo, Uber, Ola, Rapido, Shadowfax, Delhivery, Xpressbees, Ecom Express, Blue Dart, Dtdc, Swiggy Instamart, Blinkit, Zepto, Etc.Experience Handling Driver/Rider Operations, Order Management, Dispatch, Customer Support, Live Issue Resolution, And Backend. More Than 2 Years Experience Compulsory. | Basic Excel

Key responsibilities

As an Operation Executive, your work will include:

• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets.
• You will resolve queries and complaints with patience and accuracy.

Eligibility

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: Basic Excel
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Someone calm under pressure and customer-first

Salary and benefits

You will be paid ₹20,000 – ₹25,000 per month.

Job details

• Location: Gangapur Road, Nashik, Maharashtra
• Working hours: 10 AM - 7PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

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