Education Counsellor

Join Kolkata Eduguide as an Education Counsellor in Rajarhat, Kolkata. The pay goes up to ₹15,000/month. There are 4 open positions.

Note from the employer

Education Counsellor. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic

Requirements

• 1–2 years of relevant experience
• Tenth Pass or equivalent
• Skills: Domestic, Inbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Someone calm under pressure and customer-first

Salary

You will be paid ₹10,000 – ₹15,000 per month.

Day-to-day work

As an Education Counsellor, your work will include:

• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Position details

• Location: Rajarhat, Kolkata, West Bengal
• Working hours: 10:30 AM - 6:00 PM | Monday to Saturday
• Openings: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Kolkata Eduguide.