International Voice Process Agent

Kolkata Venture Services Private Limited has an opening for an International Voice Process Agent based in Ballygunge Place, Kolkata. 5 candidates will be hired for this role. The pay goes up to ₹35,000/month.

Note from the employer

Engage With Potential And Existing Customers, Provide Product Or Service Information, Answer Queries, And Address Concerns In A Friendly And Professional Manner. Generate Sales From Leads & Repeats Coming From Various Sources. Follow Up With Potential Leads To Nurture Relationships, Track Customer Progress, And Close Sales As Required. More Than 2 Years Experience Compulsory. | Type : Sales, International | Languages : English

Candidate profile

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: English, International, Sales
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, International
• Languages: English
• Someone calm under pressure and patient

Your responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Compensation

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Position details

• Location: Ballygunge Place, Kolkata, West Bengal
• Working hours: 12:00 PM - 9:00 PM | Wednesday to Monday
• Interview timings: 12:00 AM - 8:00 PM | All Days
• Work mode: Work from office
• Openings: 5
• Job type: Full time

Click Apply to send your profile to Kolkata Venture Services Private Limited. It takes less than a minute.