Operation Manager

Start your next role as an Operation Manager with Kolor On Coatings in Yelahanka New Town, Bengaluru. There are 2 open positions. The pay goes up to ₹1,00,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Advanced Excel, MS Word, Internet Surfing | Skills Needed : Email

Key responsibilities

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• You'll identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets.

Candidate profile

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of Advanced Excel, Email, Internet Surfing and Ms Word
• Good English
• More Than 2 Years Experience Compulsory.
• Advanced Excel, MS Word, Internet Surfing
• Skills Needed: Email
• Someone calm under pressure and polite

What you get

The salary for this role is ₹50,000 – ₹1,00,000 per month.

Quick facts

• Location: Yelahanka New Town, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Vacancies: 2

Ready to start? Upload your resume and apply to Kolor On Coatings today.