Operatons Head

Konexions Back office Services Pvt Ltd has an opening for an Operatons Head based in Lajpat Nagar Ii, Delhi. The team is filling 3 vacancies. You can earn up to ₹80,000/month.

In the employer’s words

*Konexions Back Office Services Pvt Ltd*# **Urgent Hiring Operations Head (Bpo Banking Services)****Position:** Operaead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Domestic | Marketing | Languages : Hindi, English

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: Domestic, English, Hindi, Marketing
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Marketing
• Languages: Hindi, English
• You are calm under pressure and polite

Pay and perks

Salary: ₹50,000 – ₹80,000 per month, based on skills and experience.

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Job details

• Work location: Lajpat Nagar Ii, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 3
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Konexions Back office Services Pvt Ltd reviews applications regularly.