Field Collection Executive

Konexions Backoffice Services Pvt Ltd is looking for a Field Collection Executive to join its team in Sector 20 - Gurgaon, Delhi. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Verbal communication, Active listening, Typing speed, CRM tools
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Salary

The salary for this role is ₹18,000 – ₹20,000 per month.

Position details

• Location: Sector 20 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Vacancies: 2
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Konexions Backoffice Services Pvt Ltd today.