Manager

Konexions Backoffice Services Pvt ltd wants to bring on a Manager for its Sector 57 - Noida, Delhi team. Salary is up to ₹50,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

Salary: ₹40,000 – ₹50,000 per month, based on skills and experience.

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English and Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are polite and calm under pressure

Key responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Job details

• Job location: Sector 57 - Noida, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Apply today and take the next step in your career with Konexions Backoffice Services Pvt ltd.