Process Manager

Start your next role as a Process Manager with Konexions backoffice services pvt ltd in Sector 57 - Noida, Delhi. The pay goes up to ₹50,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management,Client Review And Interaction With Team And Monitor The Team Productivity And Performance. More Than 2 Years Experience Compulsory.

Pay and perks

Salary: ₹40,000 – ₹50,000 per month, based on skills and experience.

Key responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Eligibility

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with Verbal communication, Hindi and English, Active listening, CRM tools
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.

Job at a glance

• Location: Sector 57 - Noida, Delhi, Delhi
• Work type: Office-based
• Vacancies: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Konexions backoffice services pvt ltd.