Ecommerce Account Manager

Join Konvio Private Limited as an Ecommerce Account Manager in Sahibabad - Ghaziabad, Delhi. The pay goes up to ₹25,000/month.

In the employer’s words

Responsibilities: Manage Amazon Seller Account Operations Listing Creation, Updates, And Catalog Management Handle Orders, Returns, And Customer-Related Issues Monitor Account Health And Policy Compliance Coordinate Installation/Service Support With Customers Work On Excel Reports And Data Management Follow Up On Tickets, Escalations,. 1 - 2 Years Experience Compulsory. | Basic Excel, Advanced Excel | Skills Needed : Computer, Email

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Salary and benefits

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Advanced Excel, Basic Excel, Computer and Email
• Good English
• 1 - 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel
• Skills Needed: Computer, Email
• You are calm under pressure and customer-first

Position details

• Job location: Sahibabad - Ghaziabad, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

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