Team Leader

Kotak Group is hiring a Team Leader in New Garia, Kolkata. The team is filling 5 vacancies. You can earn up to ₹45,000/month. No experience? You can still apply.

In the employer’s words

Leading The Management, Building Up A Team, Daily Monitoring And Following Process For Driving Team Through Advisors, Delivering Consistent Output Utilising Your Management And Monitoring Capabilities. Note - Irda Charges Applicable For Non Irda Charges Holder. Irda Exam Fees Will Be Rs 1250.

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Active listening, CRM tools, Hindi and English, Typing speed
• No English required
• Freshers can apply

What you will do

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Compensation

Salary: ₹15,000 – ₹45,000 per month, based on skills and experience.

Quick facts

• Work location: New Garia, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

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