Telecaller

Join Kotak Life Insurance Ltd. as a Telecaller in Jawaharlal Nehru Road, Kolkata. Salary is up to ₹10,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Sales, Sales | Marketing | Languages : Bengali, Hindi, English

Salary

Salary: ₹8,000 – ₹10,000 per month, based on skills and experience.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Bengali, Domestic, English, Hindi, Inbound, Marketing and Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Sales, Sales
• Marketing
• Languages: Bengali, Hindi, English
• Someone calm under pressure and patient

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Jawaharlal Nehru Road, Kolkata, West Bengal
• Work mode: Work from office
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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