Chief Agency Manager

Kotak Life is looking for a Chief Agency Manager to join its team in Gariahat, Kolkata. Salary is up to ₹40,000/month. There are 10 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Hindi, Bengali, English

Pay and perks

Compensation: ₹30,000 – ₹40,000 per month.

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Bengali, English, Hindi
• No English required
• Freshers can apply
• Languages: Hindi, Bengali, English

Your responsibilities

• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Position details

• Location: Gariahat, Kolkata, West Bengal
• Interview timings: 10:30 AM - 12:30 PM | Monday to Friday
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Kotak Life reviews applications regularly.