Senior Client Handling Manager

Kotak Life wants to bring on a Senior Client Handling Manager for its Mahatma Gandhi Road, Kolkata team. Salary is up to ₹25,000/month. The team is filling 5 vacancies.

In the employer’s words

Dear Candidate- We Are Hiring For Client Handling Manager, Candidate Has To Be 25 Years And Above. It'S A 30% Operation And 70% Sales Role. Client Base Will Be Shared. Irda Charges Applicable For Non Irda Holder 650/-.

Compensation

Compensation: ₹20,000 – ₹25,000 per month.

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Complaint handling, Hindi and English, Active listening
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

What the job involves

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Mahatma Gandhi Road, Kolkata, West Bengal
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5

Apply today and take the next step in your career with Kotak Life.