Team Leader

A new Team Leader role is open at Kotak Life, Gariahat, Kolkata. You can earn up to ₹30,000/month. 8 candidates will be hired for this role. Great for first-time job seekers.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Sales

What the job involves

As a Team Leader, your work will include:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Compensation

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Sales
• Basic English
• Freshers can apply
• Type: Sales
• Someone patient and polite

Quick facts

• Job location: Gariahat, Kolkata, West Bengal
• Vacancies: 8
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Kotak Life. It takes less than a minute.