Team Leader

Join Kotak Life as a Team Leader in Phool Bagan, Kolkata. Salary is up to ₹30,000/month. No experience? You can still apply. There are 4 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Marketing | Type : Sales | Languages : Bengali, Hindi, English

Day-to-day work

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Hindi, Marketing and Sales
• Basic English
• Freshers can apply
• Marketing
• Type: Sales
• Languages: Bengali, Hindi, English
• Someone customer-first and calm under pressure

What you get

Compensation: ₹15,000 – ₹30,000 per month.

Position details

• Job location: Phool Bagan, Kolkata, West Bengal
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 4

Interested? Apply now on BetterJobs with your resume — Kotak Life reviews applications regularly.