Team Supervisor

A new Team Supervisor role is open at Kotak Life, Tollygunge Circular Road, Kolkata. The team is filling 2 vacancies. You can earn up to ₹30,000/month.

Note from the employer

Recruitment, Lead And Motivate Teams To Achieve Organizational Goals And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.Irdai Charges Applicable 650/-. Marketing | Languages : Hindi, Bengali, English

Candidate profile

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Bengali, English, Hindi and Marketing
• Basic English
• Freshers can apply
• Marketing
• Languages: Hindi, Bengali, English
• A polite, calm under pressure attitude

Salary and benefits

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Work location: Tollygunge Circular Road, Kolkata, West Bengal
• Work mode: On-site
• Interview: 11:00 AM - 2:00 PM | Monday to Friday
• Openings: 2
• Employment type: Full time
• Working hours: 11:00 AM - 5:30 PM | Monday to Friday

Ready to start? Upload your resume and apply to Kotak Life today.