Training And Development Manager

Kotak Life is hiring a Training And Development Manager in Dunlop, Kolkata. The team is filling 5 vacancies. The pay goes up to ₹35,000/month.

Note from the employer

Recruiting Potential Candidates Through The Interview Process & Providing Proper Training To The Candidates Along With Managing Team Members, Motivating Them, Developing Them In The System & Confirming Candidates Promotion As Per Their Performance Parameters.Irdai Charges Applicable For Non Irdai License Holder 1250/-.

What we are looking for

• Open to freshers
• Minimum qualification: Graduate
• Comfortable with CRM tools, Hindi and English, Complaint handling, Verbal communication
• Basic English
• Freshers can apply
• You are patient and customer-first

Compensation

Compensation: ₹16,500 – ₹35,000 per month.

What the job involves

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Work location: Dunlop, Kolkata, West Bengal
• Work mode: Work from office
• Openings: 5
• Employment type: Full time
• Working hours: 11:00 AM - 6:00 PM | Monday to Friday
• Interview: 11:30 AM - 4:00 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Kotak Life.