Telecaller

Kotak Mahindra Bank wants to bring on a Telecaller for its Agra team. Great for first-time job seekers. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Active listening, Hindi and English, Complaint handling, CRM tools
• Female Only
• No English required
• Freshers can apply
• A patient, customer-first attitude

What you get

Salary: ₹12,000 per month, based on skills and experience.

Quick facts

• Location: Agra, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Kotak Mahindra Bank.